Refund policy

• We will not accept returns, ALL PRODUCTS are FINAL SALE

Damaged or Defective Product

Damaged

At Kawaii Xo, we take great care in packing your products. We package all orders using bubble wrap an other packing supplies to provide cushioning. If your items arrive damaged or broken, please file a claim directly with the carrier (USPS).

Defective

If your items arrive defective, please email us within 15 business days from delivery date at info@kawaiixo.com with the following information:

Please take TWO pictures of the defective products and send them to info@kawaiixo.com along with a video recording of opening your package. One picture must be a detailed picture of the defective part along with the style number. The other picture must be a whole shot of the item. Any claim after 15 business of receiving date will not be considered. 

Order Change or Cancellation

At this time, we are not able to cancel or adjust an order after it has been made. We recommend reviewing your order thoroughly prior to completing your transaction. Thank you for your understanding.

Any authorized order cancellations are subject to 15% processing fees and will be deducted from the total order amount.

Record your Order

The Secret Bargain Shop requires all customers to record their order the day the package is delivered. Please record at an angle from where we can see the items coming out of the box. This step is essential to confirm all products arrived in good condition or if there are missing products. If you do not submit a recording of opening your order, you will not be eligible for store credit or refund. NO EXCEPTIONS. If you have any questions, please email us at info@kawaiixo.com. Thank you for your cooperation!

For All Returns:

If your claim is accepted, please carefully review and follow the instructions below:

In your email please include the following: 

• Your Order Number
• Items you would like to return
• Reason for return
• Images of products
• Video of products

Please Note:

• Customers are responsible for return shipping costs.
• Package must include the following:
• Products must include all the items in the original packaging
• A copy of your invoice must be with products being returned
• Reason for return must be included